Responsibilities
- Respond to customer questions using approved process information.
- Record interactions accurately and complete required follow-up.
- Meet quality, attendance and resolution standards.
- Escalate unusual cases with complete notes and supporting details.
Requirements
- Clear spoken Hindi and English; Marathi is an advantage.
- Basic computer navigation and typing ability.
- Patience, active listening and a customer-focused approach.
- Willingness to work rotational day shifts.